Frequently Asked Questions
On this page you’ll find answers to common questions about Tours of Leeds. If you can’t find an answer to your query below, please fill in the form on the contact page.
Booking and Payment
How do I book a tour?
You can book directly through our website using the booking system on each tour page. Once we accept your booking, you’ll receive a confirmation email with your contract number and tour details.
Can I pay using a gift card or discount code?
Yes, gift cards can be redeemed in full or part-payment against any tour. Discount codes may be applied at checkout but cannot be combined with other discounts.
Do I need to pay the full amount at the time of booking?
For standard tours, full payment is required when booking. For private or bespoke tours, we require the full fee prior to the requested date.
Cancellations, Transfers and Refunds
Can I cancel or change my booking?
Yes, you can transfer to another tour date or cancel. Refunds depend on the timing of your request — see our Terms and Conditions for details.
What happens if a tour is cancelled due to bad weather or unforeseen circumstances?
We will notify you as soon as possible. You can choose to transfer to another date or receive a full refund.
Accessibility and Special Requirements
Are your tours accessible?
Tours accessibility is detailed on the FAQ section of each tour page. If you have specific accessibility needs, please contact us in advance.
Can I bring children or pets?
Tours are adult-focused. Service animals are welcome. For other animals, please enquire before booking.
General Information
Where do tours start and finish?
Tour start and end points are listed on each tour page. All locations are accessible via public transport.
What should I wear?
Comfortable shoes and weather-appropriate clothing are recommended. Fancy dress is not permitted.
How do I contact Tours of Leeds?
Email us at hello@toursofleeds.co.uk