Code of Conduct

For the enjoyment and safety of all tour participants, guides, and others encountered during a tour, Tours of Leeds operates the following Code of Conduct.

The code is written with guided tour guests in mind, but the principles also apply to guests taking self-guided audio tours.

Summary of Key Points

Treat others with respect.
Discrimination will not be tolerated.
No fancy dress.
Do not attend a tour under the influence of alcohol.
Illegal substances will not be tolerated.

Treat Others with Respect

All participants represent Tours of Leeds. Your behaviour can influence our reputation.
Participants are expected to act responsibly and treat others with respect.
On guided tours, if a participant’s behaviour upsets others or damages our reputation, the guide may ask them to leave. Participants asked to leave will not be entitled to a refund.

Discrimination

Tours must be safe and enjoyable for everyone. Discrimination on any grounds — including gender, sexuality, race, religion or belief, social class, health, age, or disability — will not be tolerated.
If a participant feels unsafe, alert the guide immediately. The guide will ensure your safety.
Participants behaving in a discriminatory way will be asked to leave the tour without a refund.
Serious offences may be reported to the Police.

No Fancy Dress

Special occasion groups are welcome, but fancy dress is not permitted due to venue requirements.
Participants arriving in fancy dress may be asked to change into suitable clothing before re-joining the tour.
Participants who choose not to re-join do so voluntarily and will not receive a refund.

Under the Influence of Alcohol

Participants who arrive under the influence of alcohol, and whose condition risks the safety or enjoyment of others, will be asked to leave the tour.
Participants removed for this reason will not be offered a refund.

Illegal Substances

Participants found in possession of, or using, illegal substances will be asked to leave the tour.
Venues will be informed if the incident occurs on their premises.
Serious offences may be reported to the Police.
Participants removed for this reason will not be offered a refund.

Contact

For any questions about this policy, please email: hello@toursofleeds.co.uk